Privacy Policy

What This Policy Covers

This Privacy Policy describes what Leaking Ceiling Water Team collects, why it collects it and who may receive it when a person browses leakingceilingwaterdamage.info or dials the phone number printed on it. Using the website or placing a call means accepting the practices described here.

Information Collected

A call may produce a record of the caller's phone number, the date, time and length of the call, and a rough location drawn from the number. Calls may also be recorded for training and quality checks.

A visit to the website may produce an IP address, a browser and device type, the page that led the visitor here and the pages viewed. The website never asks for card numbers, Social Security numbers or banking details.

How the Information Is Used

The information helps Leaking Ceiling Water Team answer a caller's emergency, review call quality, understand how the website is used, block fraud and abuse, and comply with the law.

Who Receives the Information

Details of a call, such as the phone number, the location and a short description of the damage, go to the restoration company that responds, so that company can help the caller.

Vendors that run the phone system, the web hosting and the analytics tools also receive data they need to do that work. Information is disclosed as well when a law, a court order or the protection of rights and safety calls for it.

Cookies and Analytics

The website may place cookies and similar tools on a device to count visits and improve speed. A visitor can block or erase cookies in the browser settings, and the website keeps working without them.

Retention and Security

Call and visit records are kept for as long as the purposes above require, or as long as the law demands, and are protected with reasonable safeguards. No way of storing or sending data over the internet is perfectly secure.

Privacy Choices and Rights

Depending on the state where a person lives, that person may be able to ask what personal information is held, ask for corrections or ask for deletion. To make such a request, call (888) 926-4485 or write to contact@leakingceilingwaterdamage.info.

Children and Policy Updates

The website is meant for adults dealing with a home emergency and does not knowingly collect data from children under 13. A revised version of this policy takes effect on the day it is posted on the website.